At SS Coaching LLC and the Growth & Scale Summit, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions for requesting refunds on our various offerings.
PRODUCT-SPECIFIC REFUND GUARANTEES
VIP UPGRADE PACKAGE
7-Day Money-Back Guarantee
- Guarantee Period: 7 days after the summit concludes
- Eligibility: Available to all VIP purchasers who are not satisfied with the content
- How to Request: Email shihan@growthandscalesummit.com with your order number
- Refund Amount: Full refund of the amount you paid
- Processing Time: Refunds processed within 5-10 business days
- Note: Access to VIP materials will be revoked upon refund approval
IMPLEMENTATION SESSION
Post-Session Satisfaction Guarantee
- Eligibility: Full refund available if you are not satisfied after attending
- Requirements: Must attend live session OR watch complete replay; Request within 48 hours
- Refund Amount: Full refund of amount paid
- Processing Time: 5-10 business days
DONE-FOR-YOU SERVICE
Implementation-Based Guarantee
- Must complete all scheduled coaching sessions
- Must provide documentation of completing recommended action steps
- Request within 30 days of final coaching session
- We reserve the right to review implementation efforts
GENERAL REFUND TERMS
Processing Details:
- All approved refunds processed within 5-10 business days
- Refunds issued to original payment method
- Payment processing fees (3-5%) are non-refundable
- Email confirmation once refund is processed
AFFILIATE COMMISSION POLICY
When purchases are made through affiliate links:
- Commission Hold Period: Affiliate commissions are held until the applicable refund period expires
- VIP Upgrade: Commissions released 8 days after summit conclusion
- Implementation: Commissions released 3 days after session completion
- DFY Service: Commissions released 31 days after final coaching session
- Refund Impact: If a refund is processed, any related affiliate commission is reversed
- Partial Refunds: Commission adjustments made proportionally
REQUESTING A REFUND
To request a refund, email: shihan@growthandscalesummit.com
Include:
- Your full name
- Order number or transaction ID
- Date of purchase
- Product/service purchased
- Brief reason for refund request
CONTACT INFORMATION
Email: shihan@growthandscalesummit.com
Phone: +1 (308) 824-8484
Mailing Address:
SS Coaching LLC
651 N Broad St, Suite 201
City of Middletown, Delaware 19709
USA
Last Updated: October 4, 2025