DIGITAL PRODUCTS ONLY
All products and services offered by SS Coaching LLC and the Growth & Scale Summit are delivered digitally. We do not ship physical products.
DELIVERY METHODS
All purchases are delivered electronically via:
- Email (login credentials, access links, resources)
- Online member portal access
- Downloadable files
- Video streaming platforms
- Live virtual sessions
DELIVERY TIMEFRAMES
VIP UPGRADE PACKAGE
- Delivery: Immediate digital access
- Automated email within 5 minutes of purchase
- Login credentials and access instructions included
- Session recordings added after each live session
IMPLEMENTATION SESSION
- Session details emailed within 24 hours
- Available dates and scheduling link
- Implementation templates as downloadable PDFs
- Private coaching call scheduling within 24 hours
DONE-FOR-YOU SERVICE
- Onboarding email within 24 hours
- Project dashboard access within 48 hours
- Weekly progress updates
- Final deliverables within 4-6 weeks from kickoff
DELIVERY ISSUES
If You Don't Receive Access:
- Check your spam/junk folder
- Add shihan@growthandscalesummit.com to safe senders
- Verify your email address was correct
- Contact support at shihan@growthandscalesummit.com
TECHNICAL REQUIREMENTS
To access our digital products, you need:
- Valid email address
- Internet connection
- Modern web browser (Chrome, Firefox, Safari, Edge)
- For videos: Vimeo streaming capability
- For downloads: PDF reader
INTERNATIONAL CUSTOMERS
Our digital products are available worldwide with:
- Same instant delivery regardless of location
- No customs or import duties (digital products)
- No international shipping fees
- All content delivered in English
CONTACT SUPPORT
Delivery Questions or Issues:
Email: shihan@growthandscalesummit.com
Phone: +1 (308) 824-8484
Response Time: 4-6 business hours (Monday-Friday, 9 AM - 5 PM EST)
Mailing Address:
SS Coaching LLC
651 N Broad St, Suite 201
Middletown, Delaware 19709
USA
Last Updated: October 4, 2025